CALAMBA CITY, Laguna (PIA) — The Bureau of Internal Revenue (BIR) commits to realizing ease of doing business through the continued improvement of public service delivery and the adoption of digitalization efforts in its revenue offices nationwide.
Internal Revenue Commissioner Charlito Martin Mendoza stressed that under his leadership, a taxpayer-centric approach will be implemented, encompassing the simplification of tax requirements, improvement of taxpayer services, and increased revenue collection, in line with President Ferdinand R. Marcos Jr.’s directive to ease the burden on Filipinos.
“Matutuwa ang mga taxpayers natin na mas maganda, mas maaliwalas, mas malamig ang mga opisina ng BIR na binibisita nila pero ang mas matatandaan ng mga taxpayers natin ay hindi lang ‘yung ganda ng opisina kundi kung papaano natin sila tinanggap sa opisinang ito,” Mendoza said in his remarks during the opening of a new five-story, modern-style building of BIR Revenue District Office No. 56 Central Laguna in Calamba City, Laguna, on Monday, August 3.
The Commissioner stressed the need to simplify transactions, saying that doing so would contribute to meeting the bureau’s collection targets while increasing the productivity of business owners.
“Kinakailangan na maging mas mabilis, mas maayos, at mas mahusay ang mga serbisyong ibinibigay natin sa ating mga taxpayers and that will boost the voluntary compliance on their part na magpapataas ng revenue collection ng BIR,” Mendoza stated.
BIR has since implemented the digitalization of transactions to lessen paperwork in its offices and reduce the need for taxpayers to be physically present to transact with the bureau.
“Importante na meron tayong taxpayer portal, meron tayong interactive digital tax calendar, among many other digital initiatives na inilunsad natin upang padaliin ang buhay ng ating mga taxpayers dahil dapat mas maraming oras na ginugugol ang ating taxpayers especially ang ating business taxpayers sa pagpapatakbo ng kanilang negosyo,”
In Laguna, many transactions can now be completed virtually, including payment options, the generation of Taxpayer Identification Numbers (TINs), business registration, records updating, and other services.
“Mas higit na mapapagbuti pa natin ang paglilingkod sa ating mga taxpayer at may mga proyekto tayong ilulunsad na mas makakatulong sa ating mga taxpayer. May mga regulation na ginagawa kung paano matutulungan ang ating mga taxpayer na magkaroon ng discounts pa na mabawasan ang taxes at ‘yan po ay darating sa ilang mga buwan o araw na darating ay maibibigay sa ating taxpayer,” BIR RDO 56 Assistant Revenue District Officer Marlon Cabance emphasized.
Under Mendoza’s leadership, the BIR has received recognition from the Anti-Red Tape Authority (ARTA) as one of the most improved government agencies, serving as a testament to the effectiveness of taxpayer-centric measures aimed at simplifying tax collection processes, streamlining the list of documentary requirements and ensuring that taxpayers are properly assisted with their concerns.
“Palagi nating sinasabihan ang ating mga kasama sa BIR na maging patient sa pagpapaliwanag sa taxpayers ng proseso ng mga requirements para nauunawaan nila bakit ganito ang requirements. Kadalasan ng reklamo ng mga taxpayer ay nagmumula sa hindi nila naiintindihan ang proseso at kapag naipaliwanag naman sa kanila nang maayos ay sumusunod naman sila at tanggap nila,” the BIR commissioner added.
Cabance commits to reflect the national government’s agenda in the practices within their district offices, demonstrating good governance and their commitment to serving Filipinos.
“’Yung mga tulong na dapat naming maibigay sa lalong madaling panahon ay maibibigay namin dito. Mas mabibigyan namin ng pansin na mabigyan ng pagkakataon na ang ating mga taxpayer ay mabigyan ng pagpapahalaga sa kanilang mga kailangan,”
Under the administration of President Marcos Jr., the government seeks to provide greater relief to taxpayers while supporting the growth of small businesses and promoting a more efficient tax system. (CH/PIA-Laguna)
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